Press Release: “Violence is not part of the job!”

Five sectoral social dialogue committees adopt revised guidelines to prevent and tackle third party violence and harassment (TPVH) at the workplace

Brussels 6 May 2025

The European sectoral social partners for Local and Regional Governments, Hospitals and healthcare, Education, Hotels, restaurants and cafés (Hospitality), and Central Governments adopted the updated European Multi-sectoral Guidelines to Prevent and Tackle Third-Party Violence and Harassment Related to Work. This follows a six-month round of negotiations last year with the financial support of the European Commission.

This significant achievement demonstrates the unwavering commitment of the involved social partners to ensuring safe, inclusive, and respectful workplaces across Europe and providing evidence-based guidance to their members including health and safety representatives at work.

The revised Guidelines draw upon ILO Violence and Harassment Convention (No.190), existing policies, and collective agreements at national level to address pressing challenges in light of increased episodes of third-party violence and harassment at work following the COVID-19 pandemic and a changing world of work.

They offer to the trade unions and employers:

· Key elements for a TPVH policy devised by management and workers’ representatives and trade unions, anchored in social dialogue, occupational safety and health, gender equality and non-discrimination with an intersectional approach.

· Practical tools and measures for health risk assessments – for example psychosocial risks and staffing levels-, prevention, and responses, such as social dialogue, awareness raising, training and clear reporting and complaint procedures.

· Definitions and principles on fostering a culture of respect and zero tolerance to violence and harassment including by learning from previous incidents and cooperating with relevant public authorities.

· Remedies to support victims and hold perpetrators accountable, including support and transparent investigations.

· A joint TPVH website with practical examples of policies and collective agreements

Following the adoption, the signatories will disseminate and promote the implementation of the guidelines among their members at the national level including in future collective agreements.

On behalf of the employers’ delegation:

“By concluding these updated guidelines, employers reaffirm their commitment to fostering workplaces where safety and respect are at the core, ensuring that both workers and the services delivered to citizens are protected”, said Fabrizio Rossi, CEMR Secretary General.

On behalf of the trade unions’ delegation:

“Workers should never fear going to work. Violence, including gender-based violence, should never be normalised and deemed part of any job. By underlining that every workplace should have a TPVH policy and, importantly, be sufficiently staffed and resourced to do the job, the Guidelines will contribute to eradicating what has become a major safety and health risk”, said Jan Willem Goudriaan, EPSU General Secretary.


In her speech, Marta Branca, HOSPEEM Secretary General says:

“Updating the guidelines on preventing third-party violence and harassment, reflecting how technology has progressed since the first guidelines as well as introducing a gender-responsive approach, is an important moment for us as social partners in the hospital and healthcare sector. It reflects our shared commitment with trade unions to create safe and supportive working environments .”


For more information, please contact:

CEMR: hamza.bennis@ccre-cemr.org

EPSU: nsalson@epsu.org

HOSPEEM: l.martin@hospeem.eu

CESI: migliori@cesi.org

HOTREC: marta.machado@hotrec.eu

ETUCE: martina.diridolfo@csee-etuce.org

EFEE: monika.hoangthe@educationemployers.eu

EFFAT: v.demoucron@effat.org

EUPAE: carlos.moreno@digital.gob.es


The updated guidelines can be found here (EN)

The year 2024 at a glance: HOSPEEM activity report

2024 has been a year rich in achievements for HOSPEEM. Firstly, together with the employers
from central governments, local and regional governments, education and horeca sectors, HOSPEEM
concluded negotiations with the respective trade union counterparts to update the European Multisectoral
Social Partners Guidelines to prevent and tackle third-party violence and harassment related to work.

Secondly, as the project partner of “Finance for the European Pillar of Social Rights” project, HOSPEEM together with SGI Europe and other partners launched a survey and prepared the workshop as initial steps toward developing
a methodology for guiding nonfinancial reporting on social objectives.

This report presents key information on HOSPEEM and the Social Dialogue activities carried out during 2024.

Download the 2024 report

All annual HOSPEEM reports available here

Sectoral Social Dialogue Committee in hospital and healthcare sector is the first to endorse the Updated Guidelines to prevent third-party violence

Together with employers from central governments, local and regional governments, education and horeca sectors, HOSPEEM concluded negotiations with respective trade union counterparts to update the European Multi-sectoral Social Partners Guidelines to prevent and tackle third-party violence and harrassment related to work. Amongst others, the update introduces a gender-perspective to the topic and reflects the further digitalization that has occurred since 2010.

While the Social Dialogue Committee in the hospital and healthcare sector became the first to approve the content of the updated guidelines in November 2024, the text will be signed once all involved sectors have approved too.

Harnessing Talent Platform Working Groups in-person meeting

On 11 October 2024, the European Commission’s DG REGIO hosted partners of the Harnessing Talent Platform, a knowledge-building and experience-sharing initiative aimed at fostering dialogue among relevant stakeholders at the European, national, and regional levels. Since the establishment of four working groups in autumn 2023, focusing on Digital, Health, Research & Innovation, and Territorial issues, eleven issue papers have been published. These papers identify the scope of the challenges and propose actionable outputs.

This meeting brought together representatives from all working groups to discuss key issues, short- and long-term outcomes, and potential synergies within the platform and with other EU initiatives, such as the Pact for Skills, the European Cluster Collaboration Platform, and the Rural Revitalisation Platform.

In his opening remarks, François Gallaga (DG REGIO) emphasised that the competitiveness of the European economy depends on its ability to address current and future skills gaps. Following parallel meetings of the working groups, participants identified cross-cutting issues, reflected on external synergies, and discussed the next steps to deliver outputs in line with the work plan.

HOSPEEM is part of the Health Working Group, which focuses on the subtopic of improving service models and working conditions.

Learn more

HOSPEEM participates in the panel discussion during European Week of Regions

On 10 October 2024, Olena Horlach represented HOSPEEM at a panel discussion organized by the European Committee of the Regions’ Interregional Group on Health and Well-being, the European CoR’s Commission for Natural Resources (NAT), and EUREGHA – the reference network for European Regional and Local Health Authorities on the topic of “Strengthening Europe’s Healthcare Workforce: Attracting and retaining talent in a regional context” as part of the European Week of Regions.

Staff shortages, working conditions, and skills mismatches are having a significant impact on access to care and performance of healthcare system. Attracting and retaining talent across Europe’s regions is a key strategy to address this issue. This interactive session explored the difficulties and potential solutions for strengthening Europe’s healthcare workforce and increasing the sector’s attractiveness, in line with existing EU initiatives such as the Harnessing Talent Platform and the Pact for Skills.

HOSPEEM acknowledged that the main challenges include ageing population, work migration and working conditions amongst others. The EPSU-HOSPEEM Updated Framework of Action on Recruitment and Retention examines various remedies to these issues, while considering the 24/7 operational nature of the healthcare sector. Meanwhile, the EPSU-HOSPEEM Code of Conduct on Ethical Recruitment and Retention enables social partners in the hospital and healthcare sector address inequalities and promote ethical recruitment practices at European, national, regional and local level.

10 October 2024, 1143: Strengthening Europe’s Healthcare Workforce: Attracting and retaining talent in a regional context
Belgium – Brussels – October 2024
© European Union / John Thys

John Delamere speaks at online seminar of the cross-sectoral social partners on working time

HOSPEEM Vice-Secretary General John Delamere participated in a seminar of the cross-sectoral social partners on the topic “Shaping working time: role of collective bargaining” which explored the perspectives of social partners and addressed key priorities, including sector-specific needs related to working time, as well as the challenges and opportunities associated with working time organisation. The goal of the meeting was to promote mutual learning on policy initiatives and practical actions taken by social partners in this area.

During the seminar, John Delamere emphasised the challenges of hospital and healthcare employers in relation to the Working Time Directive and the organisation of working time in Europe, given the healthcare sector’s continuous operational nature, which often cannot align with rigid working time limits. Alongside other representatives of public service employers, John Delamere highlighted the difficulties in offering working time reductions in sectors experiencing labour shortages and an ageing workforce. The continuity of care and the need for timely emergency responses require a re-evaluation of rest periods and shift patterns, while also considering workers’ well-being and avoiding staff overburdening.

HOSPEEM Study Visit to SPEKTER

On 12-13 September 2024, a HOSPEEM delegation visited Oslo to engage in a valuable meeting with its Norwegian member organisation, SPEKTER. The visit aimed to strengthen collaboration and share knowledge on key healthcare workforce issues on national and European level.

The HOSPEEM delegation led by Secretary General Marta Branca and joined by Vice-Secretary General John Delamere and Secretariat members Leonie Martin and Olena Horlach, explored SPEKTER’s core activities. In particular, Tore Eugen Kvalheim gave general overview of SPEKTER organisational structure, Thomas Brown presented the Norwegian model for wage settlements, and Kim Hannisdal explained state of health in Norway.

As part of the visit programme, the delegation visited Sunaas Rehabilitation Hospital, a renowned institution for rehabilitation services, and AHUS – Akerhus University Hospital, one of Norway’s leading university hospitals. These visits highlighted the innovative practices and healthcare models that are shaping patient care and workforce management in the Norwegian healthcare sector.

HOSPEEM Vice-Secretary General John Delamere speaks at the conference on the future EU Health Union

On 26-27 march 2024, HOSPEEM Vice-Secretary General John Delamere spoke at the high-level conference on the future EU health union organised by the Belgian Council presidency.

During the panel, he highlighted pressing challenges in the healthcare workforce, including ageing populations, labour and skills shortages. He also stressed the necessity of sharing best recruitment and retention practices. John Delamere noted that involvement of the social partners is highly important.

 

HOSPEEM participates at the high-level conference “Mental Health and Work” organised by the Belgian Presidency of the Council of the European Union

On 30 and 31 January 2024, the Belgian Presidency of the Council of EU organised its high–level conference on mental health and work to bring attention to the challenges related to the attrition of mental health in European Workplaces.

The first day focused on “Prevention of psychosocial risks, stress and burnout at work”. The parallel session “Shaping Healthy Workplaces Together” brought together HOSPEEM and EPSU to present good practices from the Sectoral Social Dialogue Committee in Hospital and Healthcare sector. Their joint projects approached mental health from different angles such as occupational safety and health and recruitment and retention. HOSPEEM Policy Officer Leonie Martin reported on the work done on joint initiatives of social partners together with Adam Rogalewski from EPSU.

Marta Branca at the Eurofound/ILO event on job quality for essential workers

On the occasion of the publication of the Eurofound policy brief on essential workers, HOSPEEM Secretary General Marta Branca participated in the social partner panel hosted by Eurofound and ILO, on 10 October 2023. She emphasized the importance of the developing Social Dialogue to address issues such as staff shortages, mental health and attractiveness of jobs in the healthcare sector.

European Commissioner for Jobs and Social Rights Nicolas Schmit highlighted the importance of key workers. The presentation of the ILO and Eurofound experts pointed out the challenges and possible solutions across the sectors of essential workers. At the beginning of the year HOSPEEM participated in the interview for the Eurofound policy brief. Read more. 

The Eurofound policy brief

ILO Report World Employment and Social Outlook 2023: The value of essential work