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Activities, Projects, Social Dialogue Hospeem

Implementation of multi-sectoral guidance on third party violence in the workplace

Introduction

This document provides a summary report of the discussions at the three regional workshops held as part of the project on the Implementation of the multi-sectoral guidance on third party violence in the workplace, in London on 9th May, in Rome on 14th June and in and in in Prague on 6 September 2011.

Background of the project

On 16 July 2010, EPSU, UNIEuropa, ETUCE, HOSPEEM, CEMR, EFEE, EUROCOMMERCE, COESS, representing the social partners of the commerce, private security, local governments, education and hospital sectors have reached an agreement on multi-sectoral guidelines aimed to tackle third-party violence and harassment at work.

These Guidelines have been developed following two major conferences organised with the support of the Commission in March 2008 and October 2009 at which the outcomes of a research on third-party violence were presented along with case studies and joint conclusions . Therefore, these Guidelines build on these initiatives and complement the cross-sectoral Framework Agreement on Harassment and Violence at Work of 26 April 2007.

The organisation which were party to the multi-sectoral guidelines subsequently decided to disseminate the guidelines and obtained funding from the European Commission for a project to assist with the translation of the guidance into all EU languages, for three regional seminars and a final conference to be held with the goal making the guidelines more widely known, sharing good practices in tackling third party violence in the workplace and encouraging national member organisations to think about how the guidelines will be implemented in each Member State. GHK Consulting was commissioned to assist in the moderation of these events and in the preparation of reports.

The social partners from Central Government Administration (Trade Union’s National and European Delegation and European Public Administration Employers) added their signatures to the Multisectoral Guidelines on 17 December 2018, at the Liaison Forum in Brussels. Find the press release here

FULL TEXT: Summary report regional workshops | Multisectoral Guidelines Signed (guidelines also available in FR/DE/BG/CZ/DK/EE/EL/ES/FI/HU/IT/LT/NL/PL/PT/RO/RU/SK/SL)

Consultations Hospeem

EPSU-HOSPEEM Response to the European Commission’s Green Paper on Reviewing the Directive on the Recognition of Professional Qualifications 2005/36/EC

HOSPEEM, the European Hospital and Healthcare Employers’ Association, and EPSU, the European Public Service Union, have decided to submit a joint response to the Green Paper.
It has to be read as complementary to the response sent by EPSU on 20 September and to replies of individual EPSU or HOSPEEM members.
This joint reply reflects the issues, concerns and proposals on which full or broad consensus between the European social partners for the hospital and health care sector could be reached.

FULL TEXT: Professional Qualification Directive joint EPSU HOSPEEM response to the green paper

Social Dialogue Hospeem

European Social Partners in the Hospital Sector met Health Commissioner John Dalli

Godfrey Perera, Secretary General of HOSPEEM and Carola Fischbach-Pyttel, General Secretary of EPSU met yesterday Commissioner John Dalli to discuss cooperation between DG SANCO and the recognised European Social Partners in the hospital and healthcare sector.

The meeting built the foundation for co-operation with the social partners in the hospital and health care sector. Commissioner Dalli stressed the importance of involving the social partners in the European health policy debate, underlining that the social partners can make a crucial contribution to discussions based on their practical expertise.

Both HOSPEEM and EPSU underlined their keen interest of becoming involved in planning, implementation and follow-up to the Joint Action on EU Health Workforce Planning, as a first common priority. In this context, the social partner representatives referred to the Framework of Action “Recruitment and Retention”, signed on 17 December 2010, constituting the key reference document to develop concrete action to tackle staff shortages and qualification needs now and in the future. In the meeting with Commissioner Dalli, EPSU and HOSPEEM also presented the Code of Conduct on Ethical Cross-Border Recruitment and Retention in the Hospital Sector, adopted on 7 April 2008, and explored how this social-partner-based document could be better promoted at European level, in parallel to the complementary WHO Global Code of Practice on the International Recruitment of Health Personnel, adopted in May 2010.

“We need a balanced approach to mobility of health care staff” said Godfrey Perera, HOSPEEM Secretary General. “We cannot sustain a situation where the more affluent countries in the EU benefit to the detriment of the exporting countries, such as Latvia or Romania.” Carola Fischbach-Pyttel, General Secretary of EPSU, concurred in saying: ”Investing in health care is investing in the future of a country. The health status of a nation determines its economic performance. Health care staff are extremely motivated to do a good job. This motivation should be built upon to enhance the employment of both younger and older staff now and in the future.“

Commissioner Dalli concluded the meeting by stating that he looked forward to working closely with the Social Partners in the future.

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The Sectoral Social Dialogue Committee for the Hospital Sector was set up in 2006. EPSU and HOSPEEM have agreed on a number of joint texts and are involved in projects to promote a properly functioning social dialogue across Europe. The most prominent example of successful negotiations is the Framework Agreement on the prevention of sharps’ injuries in the hospital and healthcare sector concluded by HOSPEEM and EPSU on 17 July 2009, later incorporated in Directive 2010/32/EU of 11 May 2010, currently transposed into national legislation. For EPSU and HOSPEEM European integration is very much linked to universal access to health care for all, based on solidarity and equity.

HOSPEEM is the European Hospital and Healthcare Employers Association. It regroups at European level national , regional and local employers’ associations operating in the hospital and health care sector and delivering services of general interest, in order to co-ordinate their views and actions with regard to a sector and a market in constant evolution. HOSPEEM is an individual member of CEEP.

EPSU is the European Federation of Public Service Unions. It is the largest federation of the ETUC with 8 million public service workers from over 200 trade unions are members. They organise workers in the energy, water and waste sectors, health and social services and local and national administration

Activities, Social Dialogue Hospeem

Social Partners' Joint Work Programme 2011-2013

European Sectoral Social Dialogue in the Hospital Sector

EPSU-HOSPEEM Joint Work Programme 2011-2013

In the Sectoral Social Dialogue Committee for the Hospital Sector on both 18 December 2010 (Plenary Meeting) and 31 January 2011 (Working Group) EPSU and HOSPEEM reaffirmed their commitment to continue their work and partnership approach as developed in the context of their first two joint work programmes 2006-2007 and 2008-2010.

The main general tasks for HOSPEEM and EPSU will remain in the coming three years to strengthen the social dialogue in the hospital sector at European, national, regional and local level and to take up our responsibilities as the recognised social partner European organisations for employers and workers in the hospital sector.

The third joint work programme covers the period from 2011 to 2013. There is ample evidence from the second period 2008-2010 that a three years work programme is instrumental for the Sectoral Social Dialogue Committee to discuss, plan, implement, complete and follow up on agreed priorities. Halfway through this period, in autumn 2012, the Committee will take stock of the work accomplished by then and assess its outcomes in order to – where appropriate – adapt planned activities and/or update priorities. The EPSU-HOSPEEM Work Programme 2011-2013 sketches out planned activities and projects under the European Sectoral Social Dialogue in the Hospital Sector.

HOSPEEM-EPSU-Work-Prog-2011-2013-Overview | HOSPEEM-EPSU-Work-Prog 2011-2013-Annex-1 | HOSPEEM-EPSU-Work-Prog 2011-2013-Annex-1

Projects Hospeem

Strengthening social dialogue in the hospital sector in the Baltic countries

A project proposal under budget line 04.03.03.01

FULL TEXT: Project report |Riga Declaration

The project “Strengthening social dialogue in the hospital sector in the Baltic countries” has the following main objectives:

The goal of this project is to improve the dissemination of the priorities and outcomes of the European sectoral social dialogue in the hospital sector in the Baltic countries, to help share good practice on some of the core priority actions of the sectoral dialogue between EPSU and HOSPEEM, to help build the capacity of the hospital sector social partners in the Baltic countries and to assist in feeding national social dialogue interests from the “bottom up”.

Dissemination will specifically focus on the framework agreement reached at sectoral level in 2009 on needlestick injuries. Good practice sharing will relate to a priority of the work programme agreed by EPSU and HOSPEEM for 2010 and the activities of one of its working groups on skills development in the sector. Finally, the project will focus on involving employer and trade union organisations in the sector in Latvia, Lithuania and Estonia to help them develop their national sectoral dialogue in order to allow them to feed their own priorities, concerns and good practices to the European level.

Specific objectives

  1. To build on the activities and findings of a previous project completed in 2008 which focussed on strengthening social dialogue in the hospital sector in all new Member States. This project involved the identification of relevant social partner organisations and social dialogue processes in all EU countries, as well as providing capacity building to social partner organisations in the Czech Republic and Slovakia. This new projects hopes to draw on the organisations and priorities identified in this report for the Baltic countries and provide similar capacity building measures in Latvia and Lithuania (where HOSPEEM currently has members) and to follow up contacts with relevant employers organisations in Estonia to establish if similar activities can be envisaged between the social partners in this country, which could ultimately boost the representativity of HOSPEEM in this country and to add value to the European social dialogue process.
  2. To contribute to the dissemination of the framework agreement on needlesticks by assessing its potential impact and implementation and organising a dissemination event in Latvia.
  3. To contribute to the proceedings of the working group on retention and skills development by gathering good practice examples to be discussed at a seminar in Latvia and shared at the final dissemination event.

Project context

General

A sectoral social dialogue Committee for the hospital sector involving EPSU and HOSPEEM was set up in 2006. Since then, this sectoral social dialogue has matured significantly and has already led to the agreement of a Code of Conduct on Ethical Recruitment, as well as, in 2009, to the negotiation of a framework agreement on needlestick injuries, which has now been transformed into an EU Directive for implementation at Member State level. In addition a number of joint text have been adopted, for example on the proposals for a Directive on Patient’s Rights in the EU. A number of working groups have also been active in recent years, which have exchanged information on mobility, retention, ageing and skills issues affecting the sector. EPSU and HOSPEEM are also part of a multi-sectoral initiative exploring the possibility of the development of a joint tool on tackling third party violence in a number of sectors.

The dissemination of social dialogue results such as the needlesticks agreement and the continuation of the exchange of information in the working group on retention and skills development are a priority of the sectoral social partners’ work programme for 2010.

In 2008, HOSPEEM and EPSU implemented a project on strengthening social dialogue in the new Member States. The goal of this project was twofold: to identify and chart social dialogue processes in the hospital sector in all Member States and to offer assistance with capacity building to trade union and employer organisations in the sector in the Czech Republic and Slovakia.

EPSU and HOSPEEM are now keen to build on this experience and to run a similar project aimed at further engaging social partner organisations in the Baltic countries. HOSPEEM currently has members in Latvia and Lithuania, with EPSU represented in all Baltic countries.

Consultations Hospeem

HOSPEEM – EPSU contribution to public consultation on the Directive on the Recognition of Professional Qualifications (2005/36/EC)

HOSPEEM, the European Hospital and Healthcare Employers’ Association, and EPSU, the European Public Service Union, have decided to submit a joint response to this consultation. It has to be read as complementary to the response sent by EPSU on the 15th of March 2011 and to replies of individual EPSU or HOSPEEM members.

This joint reply reflects the issues, concerns and proposals on which full or broad consensus between the European social partners for the hospital and health care sector could be reached.

FULL TEXT: EPSU-HOSPEEM joint reply to consultation on DRPQ

Consultations Hospeem

HOSPEEM response to the second-phase consultation “Reviewing the Working Time Directive” under Article 154 of the TFUE

FULL TEXT: HOSPEEM response 2nd phase consultation working time directive

HOSPEEM welcomes the second stage consultation[1] published by the European Commission and the report on the implementation by Member States of Directive 2003/88/EC[2]. The two documents provide a deep and interesting analysis on the implementation of the Directive and on the response of each Member State in complying with the Directive. The Consultation paper has pointed out the main issues of relevance and HOSPEEM is pleased to read from the consultation that the concerns raised with the response to the first consultation in May 2010 have been addressed by the European Commission.

As highlighted in HOSPEEM’s response to the first phase consultation, the interpretation given by the European Court of Justice to cases SIMAP (C-303/98), Jaeger (C-151/02) and Dellas (C-14/04) has challenged the ability of health service employers to properly organise healthcare services in the EU 27, especially hospital services delivering 24/7 patient care, some highly specialised services and small and remote units.

HOSPEEM made clear in the previous response that more flexibility is needed in order to provide hospital managers with the necessary resources, in terms of staff, to organise health services efficiently. As underlined on several occasions[3], the current and the future shortages of health professionals is one of the main issues of concern for our sector and it needs to be addressed in order to ensure that European healthcare services will be able to deliver high quality healthcare to an increasingly ageing European population.

HOSPEEM as a European Social partner is committed to develop strategies to encourage young people to undertake jobs in the health sector, in particular by enhancing the attractiveness of the health care sector as a place to work. This work needs to be supported by a European legislation that allows flexible and modern working patterns.


[1] COM (2010) 801 final Communication from the Commission to the Parliament, the Council and the Committee of the Regions Reviewing the Working Time Directive (Second-phase consultation of the social partners at European level under Article 154 TFEU)

[2] COM (2010) 802 final Report from the Commission to the Parliament, the Council and the Committee of the Regions on implementation by Member States of Directive 2003/88/EC (‘The Working Time Directive’).

[3] “Report on the open consultation on the Green Paper on the European Workforce for Health”, December 2009; “Council conclusions on investing in Europe’s health workforce of tomorrow: Scope for innovation and collaboration”, December 2010; “HOSPEEM and EPSU Framework of Action on Recruitment and Retention”, December 2010.

News, Social Dialogue Hospeem

Social Partners signed a Framework of Actions on Recruitment and Retention on 17 December 2010

Press Communication

This framework constitutes an important basis for social partners at European and national levels to develop concrete action to tackle staff shortages and qualification needs now and in the future.

“Our framework shows that social partners can produce practical results that will improve health care delivery in the interest of patients, health care providers and workers. To have the right workforce planning mechanisms in place is key from an employers’ perspective in the health and hospital sector. Innovative workplace designs can be supported by ICT-instruments, actively involving the healthcare workforce and their representatives.” says Godfrey Perera, HOSPEEM Secretary General.

The chief executive of HOSPEEM also warned against short-sighted cuts in health expenditure in the context of the current crisis. “It not only takes a long time to train qualified staff, but also requires the necessary resources. We therefore should deal carefully with these resources.”

“Our healthcare systems cannot function properly without a well-trained and motivated workforce. Their contribution must be recognised also in their terms and conditions of work,” stresses Carola Fischbach-Pyttel, EPSU General Secretary. She underlines the added value of facilitating full-time work and integrating fix-term and agency workers into the regular workforce. “This objective we need to pursue over time through concrete steps. We see it as our task to make the healthcare and hospital sector an attractive workplace for women and men. We therefore need measures for improved work-life balance in the sector.”

The social partners have agreed to develop joint model initiatives, supported also by the collection of case studies and good practice.

They also committed themselves to jointly monitor relevant European legislation and policies and to embark on follow-up action on the implementation of the Code of Conduct on Ethical Cross-border Recruitment and Retention in the Hospital Sector.

Download Press Communication

News, Social Dialogue Hospeem

Meeting with Minister for Health Didzis Gavars

Press Release

Meeting of the Minister for Health Didzis Gavars with Godfrey Perera, Secretary General of European hospital and healthcare employers’ association

(Riga) – “The involvement of health care sector NGO’s in the decision making of high importance issues gives an opportunity for eventually best problem solutions. Therefore the proposals and warnings from professionals should be taken into account in the development process of next year’s budget. In my opinion, the health care budget should not be subject for further decrease and taking into account all the financial possibilities in future the health care budget should make 4% of the GDP in order to stabilize the health care sector”, said the Minister for Health of the Republic of Latvia Didzis Gavars in the meeting with Godfrey Perera, Secretary General of the European hospital and healthcare employers’ association and Jevgenijs Kalejs, the Chair of Latvian Hospital Association.

During the meeting there were discussions on the situation in the field of health care in Latvia and as well as in the European Union. The Minister for Health of the Republic of Latvia emphasized that there should be further actions taken in order to increase the efficiency of the health care sector by developing out-patient care. As well as during the meeting there was stressed the need for continuing the work together with social partners on the development of National Human resources program, that would in a long term grant access to health care services from highly qualified health care professionals.

During the meeting the implementation of the not yet adopted proposal for a Directive on the application of patients’ rights in cross-border healthcare was pointed out as one of the main challenges on the European Union level.

News, Social Dialogue Hospeem

European organisations agree on measures to counter workplace violence

Press release

Eight European organisations of social partners have today adopted joint Guidelines setting out the practical steps that can be taken by employers, workers and trade unions to tackle problems of thirdparty violence in a range of different service sectors. The guidelines have been agreed by CEMR, CoESS, EFEE, EPSU, ETUCE, EuroCommerce, HOSPEEM and UNI Europa, all sectors which face the challenge of violence originating from members of the public.

The European Working Conditions Survey shows that almost one in ten workers in the EU report having suffered violence, bullying or harassment at work in the previous year (results 2005 survey).
According to the survey, carried out by the European Foundation for the Improvement of Living and Working Conditions, third party violence at the hands of clients, customers or patients is more common than violence from work colleagues. Threats of violence and actual violence from third parties are most common in a variety of sectors.

The eight sectors are increasingly concerned about the impact of such violence since it not only undermines the health and dignity of individual workers, but also has a very real economic impact in terms of absences from the workplace, morale and staff turnover.

The Guidelines are the outcome of a two-year process supported by the European Commission to assess the issues through research, workshops and the exchange of best practices.The Guidelines aim to:

– Increase awareness and understanding of employers, workers, their representatives and other public authorities (e.g. health and safety agencies, police, etc) of the issue of third party violence
– Demonstrate the commitment of social partners to working together and sharing experiences and good practice to help prevent and manage problems of harassment and/or violence instigated by third parties and reduce the impact on employees’ health and well-being, sickness absence and productivity.
– Provide employers, workers and their representatives at all levels with Guidelines to identify, prevent manage and tackle problems of work related harassment and violence instigated by third parties.

The Guidelines complement the cross-sectoral agreement on violence and harassment at work, adopted in 20074.

CEMR, CoESS, EFEE, EPSU, ETUCE, EuroCommerce, HOSPEEM and UNI Europa will work together to implement the Guidelines in all member states.

FULL TEXT: Multisectoral Guidelines Signed

(FULL TEXT also available in FR/DE/BG/CZ/DK/EE/EL/ES/FI/HU/IT/LT/NL/PL/PT/RO/RU/SK/SL)

Press release: Press Release Signature guidelines 30 Sept 2010

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